IELTS Service Policy

Service Policy for IELTS Practice Course

1. Course Overview

The IELTS Course at Daffodil IELTS Centre, operated by Admission.ac— the country’s

largest IELTS Test Centre— is designed to prepare students for the International English

Language Testing System (IELTS). The program is conducted by IDP IELTS and British

Council–certified instructors, following a structured teaching model.

• Course Duration: 2 months (8 weeks)
• Total Classes: 24 sessions (6 classes per module: Listening, Reading, Writing,
• Speaking)
• Class Duration: 1 hour 30 minutes per session
• Mode of Delivery: Online or Offline (Physical Classroom)
• Address: Daffodil Plaza (Level 4), 4/2 Sobahanbagh Rd, Dhanmondi, Dhaka -1207

1.1. Batch Access Restriction:

1. Online students cannot attend offline classes.
2. Offline students cannot attend online classes.
3. Each student must strictly follow their enrolled mode of study.

2. Services and Facilities:

SL	Service/Facility	Details
1.	Preliminary Assessment	Conducted before the course starts to assess the student’s proficiency level.
2.	E-Learning Platform	Complimentary access to an advanced IELTS online platform for self-study.
3.	Learning Materials	Soft copies of lesson notes, practice worksheets, and module-specific resources.
4.	Full Mock Tests	3 free IELTS full-length mock tests (must be taken within 1 month of course completion; later tests are chargeable).
5.	Speaking Mock Tests	5 free speaking mock tests (20 minutes each), valid during the course and up to 1 month post- completion. Beyond this, charges apply.
6.	Result Publication	Mock test results published within 3 working days via official email.
7.	Speaking Zone	Access for practice during the course and up to 1 month after completion.
8.	Counseling Sessions	4 free one-on-one counseling sessions with the course instructor.
9.	Certificate of Participation	Upon successful completion of the course, students will be awarded a Certificate of Participation.
10.	IELTS Discount, Cashback & Scholarships	After successfully completing the course and/or IELTS test, students may become eligible for IELTS Registration Fee Discounts, IELTS Registration Fee Cashback, and Scholarship opportunities (subject to applicable terms and conditions).
11.	Study Abroad Counselling	Students will have access to unlimited counselling sessions with Study Abroad Experts

3. Class and Attendance Policy:

3.1. Rescheduling of Classes:

• The instructor may reschedule classes when required.
• Students will be informed in advance via email, WhatsApp, SMS, or official notice.

3.2. Attendance Requirement:

• Students must maintain a minimum of 80% attendance to ensure effective learning and to be eligible for the Certificate of Participation, IELTS Discount, Cashback &Scholarships
• If a student misses 3 consecutive classes without valid reason, their studentship may be suspended.
• Students must join the class on time. Attendance will not be recorded if a student joins more than 15 minutes after the class has started.

3.3. Batch and Mode Policy:

• Students cannot transfer between batches.
• Switching from online to offline (or vice versa) is strictly prohibited.
• Each student must remain in their originally assigned batch and mode.

3.4. Make-Up Classes:

• No official make-up classes will be arranged for absentees.
• Soft copies of class materials will be shared for self-study.

4. Mock Test Policy

4.1. Full-Length Mock Tests:

• Each student is entitled to 3 free IELTS full-length mock tests.
• Tests must be taken within 1 month of course completion.
• After this period, fees apply
• Minimum 70% attendance is required to access free mock tests.

4.2. Speaking Mock Tests:

• 5 free speaking mock sessions (20 minutes each).
• Valid during the course and up to 1-month post-completion.
• Additional sessions are chargeable.

4.3. Result Notification:

• Mock test results will be published within 3 working days.
• Results will be delivered via official email.

5. Disciplinary and Ethical Policy:

5.1. Code of Conduct:

• Students must maintain respect toward instructors, staff, and peers.
• Disruptive behavior (online or offline) will not be tolerated.

5.2. Prohibited Actions:

• Sharing class links, materials, or recordings without authorization.
• Cheating, plagiarism, or impersonation during assessments.
• Any illegal, fraudulent, or suspicious activities.

5.3. Consequences of Misconduct:

• The authority reserves the right to suspend or terminate studentship immediately.
• In such cases, no refund or transfer will be granted.

6. Terms and Conditions:

• Students must follow the official academic calendar and instructions.
• The institute reserves the right to change schedules, rules, or facilities when necessary.
• Fees paid are strictly non-refundable and non-transferable.
• Access to speaking zone, mock tests, and e-learning platform expires automatically after the allowed time.
• Students must check their emails regularly for official updates.

7. Authority’s Rights

The authority reserves the right to:

• Modify the course structure, schedules, or facilities when necessary.
• Restrict or withdraw access to services for non-compliance.
• Terminate studentship for repeated negligence, unethical behavior, or violation of policy.

The most updated version of this policy is always available on Admission.ac website